FAQ

Frequently Asked Questions
 
 

Company Information



Why buy from DallasMidwest.com?
Do you have a store?
Where are you located?
What is your toll-free 800 number/fax number?
What are your phone hours?
Who do I contact for customer service?
Does your company have Spanish speaking representatives?
¿Se habla español?
Does your company have paper catalogs?
Can we get a brochure from one of your manufacturers?
Do you offer free fabric swatches?
Is it possible for me to supply my own fabric for chairs on order?
How do I get complete product dimensions?
How many people will I be able to fit around my table?
What's the proper seat height for my students?
How do I choose the right standing risers for the chorus?
What are ANSI/BIFMA tests?
Do you have a GSA contract?
How can I register your company as an Approved Vendor so that I can place purchases with you?
Are your cribs CPSIA compliant?
 

Order Information



How do I place an order with DallasMidwest.com ?
How is my personal information protected/What is your privacy policy?
How do I check the status of my order or track my order?
What are my Confirmation number and Order number?
What types of payment are accepted?
Do you accept purchase orders?
Is sales tax collected in my state?
What discounts are available?
Why won't your website accept my credit card?
Do you offer any leasing options?
What is your Low Price Guarantee?
What is Proposition 65?
 

Shipping/Delivery Information



What is your shipping/delivery policy?
If I am not able to receive a delivery, will DallasMidwest.com leave the merchandise at my door?
How will my furniture be delivered?
What is inside delivery?
When will my order ship?
Do you ship items to Canada?
When will my order ship?
Do you ship items to Canada?
 

After the Sale Information



If my item requires assembly, what do I need?
Do you have instructions for assembling the item?
Is professional assembly available?
What is your warranty/guarantee policy?
What is the cancellation policy?
What is the return policy?
What if something is wrong with the furniture (damaged/missing part)?
Who do I contact about billing questions?
 

Other Information



What is your Dun's number?
What is your Federal Tax Identification number?
Can you remove me from your mailing list or change the number of times I receive your catalog?
Can you change my name and/or address on your mailing list?
Can you add me to your mailing list?
Can you not rent my mailing address to other companies?
Who is ERC?
Are you an approved vendor for my educational cooperative?

Company Information







Why buy from DallasMidwest.com?

Expertise – Our furniture specialists each have more than 12 years experience
We're your "Low Price Leader" – bringing you the lowest possible prices on the furniture you need most
Quality is guaranteed for 25 years
Hassle-free ordering
A huge selection of a wide range of products
Same Day Shipping on some of our most popular items!
Back to Top







Do you have a store?

Dallas Midwest does not operate a store but has done business through catalogs since 1950 and via our website since 2001. Our direct relationship with a wide variety of manufacturers allows us to offer a broader selection than you will typically find in a brick-and-mortar store.
Back to Top







Where are you located?

Dallas Midwest
4100 Alpha Road
Suite 111
Dallas, TX 75244
Phone: 1-800-527-2417
Fax: 1-800-301-8314
Back to Top







What is your toll-free 800 number/fax number?

DallasMidwest.com maintains a toll free number for orders and customer service inquiries. Please call 1-800-527-2417 to contact a representative or fax us your inquiries, purchase orders, or requests for quotes at 1-800-301-8314.
Back to Top







What are your phone hours?

Sales and Product Inquiries:
Monday-Friday 7:30 am-9 pm (Eastern)

Customer Service Hours:
Monday-Friday 7:30 am-9 pm (Eastern)
Back to Top







Who do I contact for customer service?

We carry quality brands and work to ensure that your new furniture is delivered in perfect condition. If you need service on furniture, we will do everything we can to help you. Contact us at 1-800-933-2731 or email us for service, product inquiries, billing inquiries, or product quotations.
Back to Top







Does your company have Spanish speaking representatives?

If you need sales or customer service assistance in Spanish, please contact Sal Rivera at 1-800-517-9531.
Back to Top







¿Se habla español?

Si Ud. Necesita ayuda con las ventas o los servicios, por favor habla con Sal Rivera a 1-800-517-9531.
Back to Top







Does your company have paper catalogs?

Yes, and we'd be happy to send a free catalog to you today.
Back to Top







Can we get a brochure from one of your manufacturers?

Yes, call our representatives at 1-800-527-2417 and they will send you free manufacturers' brochures today!
Back to Top







Do you offer free fabric swatches?

Yes we do. Most of our popular vendors have fabric and finish samples available. Our website is designed to accommodate free color sample requests, whenever available. Simply click on the "Free Color Samples" button below the product image you're considering. There you can request swatches online.
Back to Top







Is it possible for me to supply my own fabric for chairs on order?

Yes, customer's own material (COM) is possible. Call 1-800-527-2417 to discuss the procedures for sending fabric to the manufacturer. There are no returns permitted on COM orders.
Back to Top







How do I get complete product dimensions?

Please call 1-800-527-2417 and a Furniture Specialist will get the dimensions for you.
Back to Top







How many people will I be able to fit around my table?

You should first determine if the tables will be used for children or adults primarily. Shoulder-to-shoulder widths and the space between each person will differ dependent upon their age. The chart below will be a good start in determining the capacity of each size table. From this, you should then know more correctly just how many tables you'll need to purchase.
Tables

Back to Top







What's the proper seat height for my students?

Manufacturers generally produce chairs in 4 or 5 seat heights. You'll see them expressed as 10"h, 12"h, 14"h, 16"h, and 18"h, or variants thereof. These heights are measured from the floor to the top of the front of the seat. This is helpful to know since you may already have chairs in use and wish to match them. If you're not matching, then the following chart will help.
Seat Heights

This chart was developed by manufacturers as a suggested guide. As all students differ in build, the chart will not be precise under all conditions.
Back to Top







How do I choose the right standing risers for the chorus?

Determining the best configuration of risers is often a difficult and confusing task. You need to consider many variables in order to be able to select the riser set-up that works best. You should first get the following information:
  1. What are the dimensions of the area in which the risers will be staged? This will help you to know the limitations of space, side-to-side and front-to-back of the riser set-up.
  2. What are the grade levels of the students using the risers? You should treat high school students as adults.
  3. Will people be standing shoulder to shoulder, or will shoulders overlap?

Riser

This chart is a simple guide and may not adequately answer all your questions. For detailed information and help, contact us at 1-800-527-2417 . Also, request a copy of our full Riser Guide that demonstrates many sample layouts. We can help you build the parts list simply and easily. The Riser Guide will be emailed to you in a PDF file suitable for viewing in Adobe Acrobat.
Back to Top







What are ANSI/BIFMA tests?

To determine the durability of commercial furniture in daily use, tests were developed by the Business and Institutional Furniture Manufacturer's Association (BIFMA) and approved by the American National Standards Institute (ANSI). Products meeting ANSI/BIFMA standards have been thoroughly tested to ensure they will give the service you expect. Look for the ANSI/BIFMA designation.
Back to Top







Do you have a GSA contract?

DallasMidwest.com is skilled at serving our federal government customers and processing your orders. Through our impressive selection, most needs can be met. If, however, you should require GSA Approved items, please visit our partner site, National Business Furniture, for a full selection of GSA Approved items. NBF's commercial contract (#GS-27F-0024V) covers hundreds of office furniture products with specified GSA discounts. For more information visit NBF.com or call our GSA specialists at 1-800-558-1010.
Back to Top







How can I register your company as an Approved Vendor so that I can place purchases with you?

Please email our staff with your information and someone will contact you shortly.
Back to Top







Are your cribs CPSIA compliant?

Yes, our complete selection of cribs are CPSIA compliant. Click here to learn more about CPSIA compliant cribs.
Back to Top
Order Information







How do I place an order with DallasMidwest.com ?

We want you to feel comfortable placing your order. You can use our secure online ordering system or simply call us during regular business hours. You can also download our order form and mail or fax it to us.
Dallas Midwest
4100 Alpha Road
Suite 111
Dallas, TX 75244
Phone: 1-800-527-2417
Fax: 1-800-301-8314
Back to Top







How is my personal information protected/What is your privacy policy?

DallasMidwest.com is dedicated to protecting the privacy of our customers and follows industry standard best practices to do so. DallasMidwest.com does NOT rent or sell email addresses or phone numbers. Click here to view our complete privacy policy.
Back to Top







How do I check the status of my order or track my order?

How do I check the status of my order or track my order? There are three ways to check your order status:
Use our online Order Status tool
Email us
Call us at 1-800-527-2417
Back to Top







What are my Confirmation number and Order number?

Your Confirmation number is generated when you place your order online. It is included on the Checkout – Receipt page of our website and is included in the Confirmation email we immediately send to you. Your Order Number is included in the Acknowledgment email we send to you after we have processed your order.
Back to Top







What types of payment are accepted?

Our website accepts orders using Visa, MasterCard, American Express and Discover cards, plus all Government credit cards. By phone, we can also accept Money Orders and Wire Transfers. Sorry, we do not accept C.O.D. orders.
Back to Top







Do you accept purchase orders?

Yes, we accept purchase orders from approved organizations such as public schools and government agencies. Purchase orders can be sent to us in the following ways:
Mailed to:
Dallas Midwest
4100 Alpha Road
Suite 111
Dallas, TX 75244
Faxed toll free to 1-800-301-8314
Visit our Contact Us page to send us your information.

If you are interested in obtaining credit terms for your organization or company, please call us at 1-800-527-2417 .
Back to Top







Is sales tax collected in my state?

We collect sales tax on orders shipping to California, New Jersey, Nevada, New York, Texas, Wisconsin.

Based on the Interstate Commerce Clause, we do not collect sales and use tax in states where we don’t have a physical presence. But in some cases the tax may still be due. Please consult your state tax agency to determine whether the tax is due and where to remit the tax.
Back to Top







What discounts are available?

DallasMidwest.com discounts off the manufacturer's list price by up to 60%. For most products on this website, the greater the quantity of the item purchased, the deeper the discount. Select the item, choose the quantity and your discount will be automatically calculated and displayed. Merchandise orders over $3,000 (where quantity pricing does not already apply) are eligible for a volume discount as well. Discounts are also available on delivery charges. Call our representatives at 1-800-527-2417 for volume pricing.
Back to Top







Why won't your website accept my credit card?

To protect your credit card information, we validate the information you provide during the checkout process. If you received an error message during checkout, please confirm that the following information exactly matches your credit card:
Credit card number
Expiration date
Name on card
Billing address (must match the billing address of your credit card)

If you are still having problems please try another credit card or call us at 1-800-527-2417 .
Back to Top







Do you offer any leasing options?

The order must be a minimum of $2,000 including delivery. Different payment plans to meet your needs can be arranged. Dallas Midwest's rates are among the lowest in the country. Call for rates and details 1-800-527-2417 .

Equipment Cost 24 Mo. 36 Mo. 48 Mo. 60 Mo.
$2,000 - $5,000 .0508 .0354 .0286 .0243
$5,001 - $10,000 .0499 .0349 .0280 .0238
$10,001 - $25,000 .0490 .0346 .0273 .0233
$25,001 - $50,000 .0486 .0344 .0271 .0230
Example: $4,491 Furniture package; 36 Month lease: Monthly payments equal .0354 X $4,491 = $159/Mo.

Back to Top







What is your Low Price Guarantee?

Dallas Midwest LOWEST PRICE GUARANTEE - We are committed to offering you the best possible price. If you find a lower price elsewhere, we will not only match that price but give you a $100 coupon toward your next order of $500 or more..

The item must be identical, including model number, components and U.S. warranty.
The item must be in new factory condition and in stock and available for purchase at that price from an authorized U.S. reseller.
Our Lowest Price Guarantee applies to merchandise price only; does not apply to tax or shipping charges. It does not apply to auction websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, or mail-in rebate offers.

Please call 1-800-527-2417 for details.
Back to Top







What is Proposition 65?

Proposition 65 requires that certain products be labeled with warnings if those products contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. If applicable, our products will contain clear warning labels on the packaging materials and you may contact us if you wish to return the items.
Back to Top
Shipping/Delivery Information







What is your shipping/delivery policy?

Currently we deliver to all 50 U.S. States, the District of Columbia and U.S. Territories. Additional delivery charges will be applied on shipments to Alaska, Hawaii, U.S. Territories and U.S. islands. For shipping destinations outside of the Continental U.S., we will contact you within 1 business day after you place your order to determine the best method of shipment and to finalize your delivery cost. We do not deliver to P.O. boxes, international addresses or APO addresses. A U.S. consolidation point and a TCN# is required for overseas destinations. Please call us at 1-800-527-2417 with any questions.
Back to Top







If I am not able to receive a delivery, will DallasMidwest.com leave the merchandise at my door?

Furniture that ships via UPS or FedEx Ground typically will be left at your door if you are not there at the time of delivery. However, Common carrier deliveries require you to be present at the time of delivery. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
Back to Top







How will my furniture be delivered?

For Standard shipping, shipping methods vary depending upon the size of the item(s) being ordered. Product specific information is available on each product page. Please call us at 1-800-527-2417 with any delivery questions or special instructions.

UPS/FedEx deliveries:
UPS and FedEx deliveries will be brought inside your building. If you require additional services, please call 1-800-527-2417 and we can help!

Common carrier (Truck) deliveries:
Merchandise too large or heavy to be delivered by UPS/FedEx will come by common carrier truck. If your organization has an accessible loading dock, the driver will leave the shipment there. If there is no loading dock, the driver will take the merchandise to the end of the truck trailer where you will need to assist in lowering the shipment to the ground. Tailgate delivery does not include inside delivery. If you need inside delivery or have special needs such as staircase carries or assembly, tell us in the shipping instructions/order comments area during checkout or call us at 1-800-527-2417 to discuss. Additional charges may apply for additional delivery services.

We can arrange for the carrier to notify you 24 hours prior to delivery. This is often helpful since you might consider bringing assistance to the delivery site rather than pay for additional inside delivery services. Let us know if that would be helpful by completing the shipping instructions/order comments area during checkout, or call us at 1-800-527-2417 to discuss.
Back to Top







What is inside delivery?

If your location does not have people who are able to bring your new furniture into the building, we recommend adding inside delivery service to your order. When you order inside delivery, the driver will take the boxes off the truck and bring them inside your location’s ground level front door. For furniture weighing more than 125 pounds, the driver will bring the item into your room of choice, including going up one flight of stairs. There is an additional fee for this service, and it may add up to an additional week to your delivery time.
Back to Top







When will my order ship?

Delivery times are indicated on the product page for each of the items on our website. We have three levels of quick supply:

Same Day Shipping – These items are identified on our site as leaving our facility the same day if your order is placed before 3pm local time. Deliveries will then be made in a week or less depending upon the distance traveled.
In-Stock Products – These products ship from factories within 5 business days and typically are delivered in 1-2 weeks.
Standard Products – These are products that manufacturers build to order. Shipping occurs within 3 weeks and delivery is generally made in 2-4 weeks.
Back to Top







Do you ship items to Canada?

Our sister company, National Business Furniture, LTD., is located near Toronto, Ontario and ships products to most locations in Canada. Please visit our website or call our friendly staff at 888-780-2280.
Back to Top







When will my order ship?

Delivery times are indicated on the product page for each of the items on our website. We have three levels of quick supply:

Same Day Shipping – These items are identified on our site as leaving our facility the same day if your order is placed before 3pm local time. Deliveries will then be made in a week or less depending upon the distance traveled.
In-Stock Products – These products ship from factories within 5 business days and typically are delivered in 1-2 weeks.
Standard Products – These are products that manufacturers build to order. Shipping occurs within 3 weeks and delivery is generally made in 2-4 weeks.
Back to Top







Do you ship items to Canada?

Our sister company, National Business Furniture, LTD., is located near Toronto, Ontario and ships products to most locations in Canada. Please visit our website or call our friendly staff at 888-780-2280.
Back to Top
After the Sale Information







If my item requires assembly, what do I need?

Only basic tools are required to assemble some products. Generally, you'll need a screw driver and possibly a hammer.
Back to Top







Do you have instructions for assembling the item?

Instructions will come with the item. If you have any questions and the factory provides a toll free number for that purpose, please contact the factory. In all other instances, call DallasMidwest.com Customer Service at 1-800-933-2731 for assistance.
Back to Top







Is professional assembly available?

Yes, we work with assembly firms throughout the United States. Please call 1-800-527-2417 and a Sales representative will refer you.
Back to Top







What is your warranty/guarantee policy?

DallasMidwest.com guarantees all our heavy-duty furniture for a period of 25-years from manufacturers' defects. If an item were to become defective as a result of workmanship or material, we will replace that item at no charge. Factories will normally request inspection of the furniture for review.

This guarantee does not apply to normal wear and tear, or for products used 24 hours per day. Some select items carry guarantees up to 50 years; please see specific items or call us at 1-800-527-2417 for details. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. This guarantee does not apply to color matching. If there is a question, please request free color samples prior to placing your order.
Back to Top







What is the cancellation policy?

If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call 1-800-933-2731 and a Customer Service representative will assess the situation and, if need be, issue a return authorization.
Back to Top







What is the return policy?

If an item needs to be returned, restocking fees and freight charges may apply. Please call 1-800-933-2731 and a Customer Service representative will assess your situation. If you have any doubts about color matching, please request free color samples prior to placing your order.
Back to Top







What if something is wrong with the furniture (damaged/missing part)?

We carry quality brands and work to ensure that your new furniture is delivered in perfect condition. If you need service on furniture, we will do everything we can to help you. Contact us at 1-800-933-2731 or email us for service, product inquiries, billing inquiries, or product quotations.
Back to Top







Who do I contact about billing questions?

Please call 1-800-933-2731 or email us and a Customer Service representative will be able to assist you.
Back to Top
Other Information







What is your Dun's number?

Our DUNS number is 04-543-1319.
Back to Top







What is your Federal Tax Identification number?

Our Federal Tax Identification number is #20-3853473. You can also download a copy of our W-9 form.
Back to Top







Can you remove me from your mailing list or change the number of times I receive your catalog?

Yes. Please write "One Time Per Year", "Two Times Per Year", or "Delete" on a copy of the back cover of your catalog (with the mailing label on it) and fax it to 1-800-301-8314 or call us at 1-800-527-2417. You may also send us notice via our Contact Us page; please include the Priority Code from the blue box on the back cover of your catalog. Or you can simply fill out our online form. Please be aware that it may take up to 90 days to take effect and you may receive additional catalogs during that time. If you're currently not receiving our email newsletter which contains special offers and information on new products, please let us know if you would like to begin receiving it.
Back to Top







Can you change my name and/or address on your mailing list?

Yes. Please make the changes to the mailing label on a copy of the back cover of your catalog and fax it to 1-800-301-8314 or call us at 1-800-527-2417 . You may also visit our Contact Us page.
Back to Top







Can you add me to your mailing list?

Yes, click here or call us at 1-800-527-2417 . A Sales Representative will be happy to send you a catalog via USPS today.
Back to Top







Can you not rent my mailing address to other companies?

Please write "Do Not Rent" on a copy of the back cover of your catalog (with your mailing label on it) and fax it to us at 1-800-301-8314 or call us at 1-800-527-2417 . You may also visit our Contact Us page.
Back to Top







Who is ERC?

ERC, a leader in Customer Satisfaction research firm contracted by DallasMidwest.com to conduct survey research in order to help us better understand how we can improve our service to customers like you. The surveys are triggered by a service event, so any contact you receive from ERC will be specific to your existing relationship with DallasMidwest.com. These surveys are designed to be brief since your time is very important. We try to gather as much actionable information as possible to evaluate our overall service to our customers and to make the necessary improvements to get better. Your feedback about our services is extremely important to us. If you would like to learn more about ERC, the company we’ve contracted to conduct these surveys, please visit their homepage at www.ercbpo.com. Thank you for your participation. We greatly appreciate your business.
Back to Top







Are you an approved vendor for my educational cooperative?

Dallas Midwest currently is an approved vendor for the educational cooperatives listed below. Please call 800-527-2417 for more information about our contracts or to add Dallas Midwest to your Educational Cooperative.

BuyBoard Contract No: #414-12 Visit Site

Central Kentucky Educational Cooperative. Contract No: CPS2013 Visit Site

Kentucky Purchasing Co-op Contract No: CLS2010.074 Visit Site

Texas: Education Service Purchasing Co-op Region 2 Contract No: 12-146D000 Visit Site

Texas: Education Service Purchasing Co-op Region 5 Contract No: 20121009 Visit Site

Colorado: Cooperative Educational Purchasing Council Bid No: 13-630-001 Visit Site
Copyright © 2001-2016 All Rights Reserved