Company Information

Why buy from DallasMidwest.com?

Expertise – Our furniture specialists each have more than 12 years experience
We're your "Low Price Leader" – bringing you the lowest possible prices on the furniture you need most
Quality is guaranteed for at least 15 years, plus we offer a 50-year guarantee on top quality items
Hassle-free ordering
A huge selection of a wide range of products
Same Day Shipping on some of our most popular items!
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Do you have a store?

Dallas Midwest does not operate a store but has done business through catalogs since 1950 and via our website since 2001. Our direct relationship with a wide variety of manufacturers allows us to offer a broader selection than you will typically find in a brick-and-mortar store.
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Where are you located?

Our company headquarters is in Dallas, TX. We are part of the National Business Furniture family of companies which gives us a presence in other offices throughout the United States including Wisconsin and New Jersey.

Dallas Midwest
4100 Alpha Road
Suite 111
Dallas, TX 75244
Phone: 1-800-527-2417
Fax: 1-800-301-8314
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What is your toll-free 800 number/fax number?

DallasMidwest.com maintains a toll free number for orders and customer service inquiries. Please call 1-800-527-2417 to contact a representative or fax us your inquiries, purchase orders, or requests for quotes at 1-800-301-8314.
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What are your phone hours?

Sales and Product Inquiries:
Monday-Friday 7:30 am-9 pm (Eastern)
Saturday 9 am-9 pm (Eastern)
Sunday 9 am-7 pm (Eastern)

Customer Service Hours:
Monday-Friday 7:30 am-9 pm (Eastern)
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Who do I contact for customer service?

We carry quality brands and work to ensure that your new furniture is delivered in perfect condition. If you need service on furniture, we will do everything we can to help you. Contact us at 1-800-933-2731 or email us for service, product inquiries, billing inquiries, or product quotations.
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Does your company have Spanish speaking representatives?

If you need sales or customer service assistance in Spanish, please contact Sal Rivera at 1-800-517-9531.
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¿Se habla español?

Si Ud. Necesita ayuda con las ventas o los servicios, por favor habla con Sal Rivera at 1-800-517-9531.
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Does your company have paper catalogs?

Yes, and we'd be happy to send a free catalog to you today.
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Can we get a brochure from one of your manufacturers?

Yes, call our representatives at 1-800-527-2417 and they will send you free manufacturers' brochures today!
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Do you offer free fabric swatches?

Yes we do. Most of our popular vendors have fabric and finish samples available. Our website is designed to accommodate free color sample requests, whenever available. Simply click on the "Free Color Samples" button below the product image you're considering. There you can request swatches online.
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Is it possible for me to supply my own fabric for chairs on order?

Yes, customer's own material (COM) is possible. Call 1-800-527-2417 to discuss the procedures for sending fabric to the manufacturer. There are no returns permitted on COM orders.
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How do I get complete product dimensions?

Please call 1-800-527-2417 and a Furniture Specialist will get the dimensions for you.
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How many people will I be able to fit around my table?

You should first determine if the tables will be used for children or adults primarily. Shoulder-to-shoulder widths and the space between each person will differ dependent upon their age. The chart below will be a good start in determining the capacity of each size table. From this, you should then know more correctly just how many tables you'll need to purchase.

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What's the proper seat height for my students?

Manufacturers generally produce chairs in 4 or 5 seat heights. You'll see them expressed as 10"h, 12"h, 14"h, 16"h, and 18"h, or variants thereof. These heights are measured from the floor to the top of the front of the seat. This is helpful to know since you may already have chairs in use and wish to match them. If you're not matching, then the following chart will help.

This chart was developed by manufacturers as a suggested guide. As all students differ in build, the chart will not be precise under all conditions.
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How do I choose the right standing risers for the chorus?

Determining the best configuration of risers is often a difficult and confusing task. You need to consider many variables in order to be able to select the riser set-up that works best. You should first get the following information:

1. What are the dimensions of the area in which the risers will be staged? This will help you to know the limitations of space, side-to-side and front-to-back of the riser set-up.
2. What are the grade levels of the students using the risers? You should treat high school students as adults.
3. Will people be standing shoulder to shoulder, or will shoulders overlap?

This chart is a simple guide and may not adequately answer all your questions. For detailed information and help, contact us at 1-800-527-2417 . Also, request a copy of our full Riser Guide that demonstrates many sample layouts. We can help you build the parts list simply and easily. The Riser Guide will be emailed to you in a PDF file suitable for viewing in Adobe Acrobat.
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What are ANSI/BIFMA tests?

To determine the durability of commercial furniture in daily use, tests were developed by the Business and Institutional Furniture Manufacturer's Association (BIFMA) and approved by the American National Standards Institute (ANSI). Products meeting ANSI/BIFMA standards have been thoroughly tested to ensure they will give the service you expect. Look for the ANSI/BIFMA designation.
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Do you have a GSA contract?

DallasMidwest.com does not have a GSA contract but our sister company, National Business Furniture, does. NBF's commercial contract (#GS-28F-0007T) covers hundreds of office furniture products with specified GSA discounts. Visit NBF.com to view our selection of GSA-approved furniture or call our GSA specialists at 1-800-558-1010.
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Order Information

How do I place an order with DallasMidwest.com ?

We want you to feel comfortable placing your order. You can use our secure online ordering system or simply call us during regular business hours. You are also welcome to mail or fax your order to us.
Dallas Midwest
4100 Alpha Road
Suite 111
Dallas, TX 75244
Phone: 1-800-527-2417
Fax: 1-800-301-8314
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How is my personal information protected/What is your privacy policy?

DallasMidwest.com is dedicated to protecting the privacy of our customers and follows industry standard best practices to do so. DallasMidwest.com does NOT rent or sell email addresses or phone numbers. Click here to view our complete privacy policy.
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How do I check the status of my order or track my order?

There are three ways to check your order status:
Use our online Order Status tool
Email us
Call us at 1-800-527-2417
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What are my Confirmation number and Order number?

Your Confirmation number is generated when you place your order online. It is included on the Checkout – Receipt page of our website and is included in the Confirmation email we immediately send to you. Your Order Number is included in the Acknowledgment email we send to you after we have processed your order.
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What types of payment are accepted?

Our website accepts orders using Visa, MasterCard, American Express and Discover cards, plus all Government credit cards. By phone, we can also accept Money Orders and Wire Transfers. Sorry, we do not accept C.O.D. orders.
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Do you accept purchase orders?

Yes, we accept purchase orders from approved organizations such as public schools and government agencies. Purchase orders can be sent to us in the following ways:
Mailed to:
Dallas Midwest
4100 Alpha Road
Suite 111
Dallas, TX 75244
Faxed toll free to 1-800-301-8314
Emailed as an attachment to Sales@DallasMidwest.com.

If you are interested in obtaining credit terms for your organization or company, please call us at 1-800-527-2417 .
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Is sales tax collected in my state?

We collect sales tax on orders shipping to California, Georgia, New Jersey, Nevada, Texas, Wisconsin.
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What discounts are available?

DallasMidwest.com discounts off the manufacturer's list price by up to 60%. For most products on this website, the greater the quantity of the item purchased, the deeper the discount. Select the item, choose the quantity and your discount will be automatically calculated and displayed. Merchandise orders over $3,000 (where quantity pricing does not already apply) are eligible for a volume discount as well. Discounts are also available on delivery charges. Call our representatives at 1-800-527-2417 for volume pricing.
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Why won't your website accept my credit card?

To protect your credit card information, we validate the information you provide during the checkout process. If you received an error message during checkout, please confirm that the following information exactly matches your credit card:
Credit card number
Expiration date
Name on card
Billing address (must match the billing address of your credit card)

If you are still having problems please try another credit card or call us at 1-800-527-2417 .
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Do you offer any leasing options?

The order must be a minimum of $2,000 including delivery. Different payment plans to meet your needs can be arranged. Dallas Midwest 's rates are among the lowest in the country. Call for rates and details 1-800-527-2417 .

Equipment Cost	24 Mo.	36 Mo.	48 Mo.	60 Mo.
$2,000 - $5,000	.0508	.0354	.0286	.0243
$5,001 - $10,000	.0499	.0349	.0280	.0238
$10,001 - $25,000	.0490	.0346	.0273	.0233
$25,001 - $50,000	.0486	.0344	.0271	.0230
Example: $4,491 Furniture package; 36 Month lease: Monthly payments equal .0354 X $4,491 = $159/Mo.

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What is your Low Price Guarantee?

Dallas Midwest LOWEST PRICE GUARANTEE - We are committed to offering you the best possible price. If you find a lower price elsewhere, we will match that price and beat it by 5%.

The item must be identical, including model number, components and U.S. warranty.
The item must be in new factory condition and in stock and available for purchase at that price from an authorized U.S. reseller.
Our Lowest Price Guarantee applies to merchandise price only; does not apply to tax or shipping charges. It does not apply to auction websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, or mail-in rebate offers.

Please call 1-800-527-2417 for details.
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Shipping/Delivery Information

What is your shipping/delivery policy?

Currently we deliver to all 50 U.S. States, the District of Columbia and U.S. Territories. Additional delivery charges will be applied on shipments to Alaska, Hawaii, U.S. Territories and U.S. islands. For shipping destinations outside of the Continental U.S., we will contact you within 1 business day after you place your order to determine the best method of shipment and to finalize your delivery cost. Please call us at 1-800-527-2417 for information on these delivery rates or for assistance with shipping to an APO or international address. We don't deliver to P.O. boxes at this time.
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If I am not able to receive a delivery, will DallasMidwest.com leave the merchandise at my door or in a spot that I specify?

Furniture that ships via UPS or FedEx Ground typically will be left at your door if you are not there at the time of delivery. However, Common carrier deliveries require you to be present at the time of delivery. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
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How will my furniture be delivered?

Shipping methods vary depending upon the size of the item(s) being ordered. Product specific information is available on each product page. Please call us at 1-800-527-2417 with any delivery questions or special instructions.

UPS/FedEx deliveries:
UPS and FedEx deliveries will be brought inside your building. If you require additional services, please call 1-800-527-2417 and we can help!

Common carrier (Truck) deliveries:
Merchandise too large or heavy to be delivered by UPS/FedEx will come by common carrier truck. If your organization has an accessible loading dock, the driver will leave the shipment there. If there is no loading dock, the driver will take the merchandise to the end of the truck trailer where you will need to assist in lowering the shipment to the ground. Tailgate delivery does not include inside delivery. If you need inside delivery or have special needs such as staircase carries or assembly, tell us in the shipping instructions/order comments area during checkout or call us at 1-800-527-2417 to discuss. Additional charges may apply for additional delivery services.

We can arrange for the carrier to notify you 24 hours prior to delivery. This is often helpful since you might consider bringing assistance to the delivery site rather than pay for additional inside delivery services. Let us know if that would be helpful by completing the shipping instructions/order comments area during checkout, or call us at 1-800-527-2417 to discuss.
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Is the freight on my large orders discounted?

DallasMidwest.com discounts all freight deliveries so you can benefit from our overall volume with our carriers. Larger shipments can have even better rates, so contact your Sales Representative for a guaranteed low rate by calling 1-800-527-2417 .
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May I request my delivery by time of day?

Because delivery times are scheduled at the discretion of the carrier used for your order, we cannot accept requests for specific delivery times.
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When will my order ship?

Delivery times are indicated on the product page for each of the items on our website. We have three levels of quick supply:

Same Day Shipping – These items are identified on our site as leaving our facility the same day if your order is placed before 5pm Central time. Deliveries will then be made in a week or less depending upon the distance traveled.
In-Stock Products – These products ship from factories within 5 business days and typically are delivered in 1-2 weeks.
Standard Products – These are products that manufacturers build to order. Shipping occurs within 3 weeks and delivery is generally made in 2-4 weeks.
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Is it possible to receive my product faster than the specified times?

We will endeavor to do the best we can for you. Sometimes we can access a local source for the same or similar product. Please call 1-800-527-2417 to speak to one of our Sales Representatives for pricing and availability.
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After the Sale Information

If my item requires assembly, what do I need?

Only basic tools are required to assemble some products. Generally, you'll need a screw driver and possibly a hammer.
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Do you have instructions for assembling the item?

Instructions will come with the item. If you have any questions and the factory provides a toll free number for that purpose, please contact the factory. In all other instances, call DallasMidwest.com Customer Service at 1-800-933-2731 for assistance.
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Is professional assembly available?

Yes, we work with assembly firms throughout the United States. Please call 1-800-527-2417 and a Sales representative will refer you.
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What is your warranty/guarantee policy?

DallasMidwest.com guarantees all our heavy-duty furniture for a period of 15-years from manufacturers' defects. If an item were to become defective as a result of workmanship or material, we will replace that item at no charge. Factories will normally request inspection of the furniture for review.

This guarantee does not apply to normal wear and tear, or for products used 24 hours per day. Some select items carry guarantees up to 50 years; please see specific items or call us at 1-800-527-2417 for details. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. This guarantee does not apply to color matching. If there is a question, please request free color samples prior to placing your order.
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What is the cancellation policy?

If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call 1-800-933-2731 and a Customer Service representative will assess the situation and, if need be, issue a return authorization.
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What is the return policy?

If an item needs to be returned, restocking fees and freight charges may apply. Please call 1-800-933-2731 and a Customer Service representative will assess your situation. If you have any doubts about color matching, please request free color samples prior to placing your order.
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What if something is wrong with the furniture (damaged/missing part)?

We carry quality brands and work to ensure that your new furniture is delivered in perfect condition. If you need service on furniture, we will do everything we can to help you. Contact us at 1-800-933-2731 or email us for service, product inquiries, billing inquiries, or product quotations.
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Who do I contact about billing questions?

Please call 1-800-933-2731 or email us and a Customer Service representative will be able to assist you.
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Other Information

What is your Dun's number?

Our DUNS number is 04-543-1319.
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What is your Federal Tax Identification number?

Our Federal Tax Identification number is #20-3853473.
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Can you remove me from your mailing list?

Yes. Simply write "Delete" on a copy of the back cover of your catalog (with the mailing label on it) and fax it to 1-800-301-8314 or call us at 1-800-527-2417 . You may also e-mail us at list@dallasmidwest.com.
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Can you change my name and/or address on your mailing list?

Yes. Please make the changes to the mailing label on a copy of the back cover of your catalog and fax it to 1-800-301-8314 or call us at 1-800-527-2417 . You may also e-mail us at list@dallasmidwest.com.
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Can you add me to your mailing list?

Yes, click here or call us at 1-800-527-2417 . A Sales Representative will be happy to send you a catalog via USPS today.
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Can you not rent my mailing address to other companies?

Please write "Do Not Rent" on a copy of the back cover of your catalog (with your mailing label on it) and fax it to us at 1-800-301-8314 or call us at 1-800-527-2417 . You may also e-mail us at list@dallasmidwest.com.