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Customer Service
Sales: 800-527-2417
Service: 800-933-2731
Fax: 800-301-8314
Or contact us via email.

Sales Hours:
Mon-Fri: 7:30 am-9 pm (Eastern)

Service Hours:
Mon-Fri: 7:30 am-9 pm (Eastern)
Top 10 Customer Service Questions

1. How can I check my order status?
Visit our Order Status page or call 800-933-2731 .

2. What is your guarantee?
DallasMidwest.com guarantees all our heavy-duty furniture for a period of 25-years from manufacturers' defects. If an item were to become defective as a result of workmanship or material, we will replace that item at no charge. Factories will normally request inspection of the furniture for review. Learn More >

3. How will my furniture be delivered?
That depends on the item and its weight and size. Methods include FedEx, tailgate and inside delivery. Visit the delivery information section of our FAQ page or call 800-527-2417 to talk to a sales representative who can assist you.

4. How long will it take for my products to arrive?
Generally, Ships Today products arrive in 2-5 days, In-stock products arrive in one to two weeks. Made-to-order products arrive in two to four weeks.

5. Are volume discounts available?
Yes. Merchandise orders over $5,000 are eligible for a volume discount. Discounts are also available on delivery charges. Click here for more details or call 800-527-2417

6. Are color samples available?
Yes, call 800-527-2417 . We will send you free fabric and wood samples via USPS. You can also order free color samples on our website. Learn More >

7. How is my personal information protected/What is your privacy policy?
DallasMidwest.com is dedicated to protecting the privacy of our customers and follows industry standard best practices to do so. DallasMidwest.com does NOT rent or sell email addresses or phone numbers. View our complete privacy policy.

8. Do you have a store I can visit?
Dallas Midwest does not operate a store but has done business through catalogs since 1946 and via our website since 2001. Our direct relationship with a wide variety of manufacturers allows us to offer a broader selection than you will typically find in a brick-and-mortar store.

9. What is your return policy?
Cancellations or returns must be authorized in advance. Call 800-933-2731 and a Customer Service representative will assess the situation and, if need be, issue a return authorization.

10. What payment methods do you offer?
DallasMidwest.com accepts Visa, MasterCard, American Express, Discover and all government credit cards. In addition, open credit is available for those who qualify. Learn More >

Read all of the FAQ's

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Dallas Midwest. 4100 Alpha Road, Dallas, TX 75244, USA. Phone: 800-527-2417